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King Carlos Coffee is a Hurstville specialty roaster supplying 80+ venues across QLD, VIC and NSW. Most of them switched from another roaster, usually for the same handful of reasons. Here's how to tell when it's your turn.
The signs are familiar: the price creeping up without a conversation, the cup tasting different week to week, support going quiet when you need it, or gear that keeps letting you down. King Carlos was built by a cafe owner to fix exactly those. Start by tasting the difference with a $40 sample pack.
- Since 2002Roasting in Hurstville
- 80+Venues across QLD, VIC, NSW
- 15+Show medals
The four reasons venues leave their roaster
Price that drifts up quietly, quality that wanders between deliveries, support you can't reach mid-service, and equipment that dies on a Saturday. Those four come up again and again when a venue calls King Carlos.
Carlos ran cafes for around 20 years before this was a roastery, so none of those are abstract problems. The fix is a roaster who answers the phone, beans roasted to a consistent spec, and same-day backup when a big day catches you short.
The problem, and the fix
Here's how the common frustrations map to what King Carlos does differently.
| What it costs you | The King Carlos fix | |
|---|---|---|
| Price creeping up | Margin, quietly | A straight pricing conversation, not a drift |
| Inconsistent cup | Regulars notice | Roasted to a consistent spec every batch |
| Slow support | Lost service time | Carlos calls within 1 business day |
| Gear breakdowns | A dead Saturday | On-loan gear and same-day backup |
What changing to King Carlos looks like
- A $40 sample pack to taste on your own machine first
- A consistent blend, roasted weekly in Hurstville
- Carlos on the line within 1 business day
- On-loan gear, or a per-kg discount if you keep your own
- Service techs in NSW, VIC and QLD, plus same-day backup on big days
Want your own house blend?
Switching is also the moment to make the coffee yours. Spec a house blend with the Build Your Own Blend tool, or ask about custom contract roasting when you set up your supply deal.
Switching suppliers FAQ
How do I know it's time to switch?
If price is drifting up, the cup changes between deliveries, support is slow, or gear keeps failing, those are the usual signs. A $40 sample pack is a low-risk way to compare.
Is switching coffee suppliers a hassle?
It doesn't have to be. King Carlos coordinates the changeover so there's no gap in supply, tunes your machine, and trains your team on-site.
Will the coffee be consistent?
Yes. Every batch is roasted to the same spec in Hurstville, so the cup your regulars expect stays the same week to week.
How fast can someone get back to me?
Carlos calls within 1 business day of your enquiry.
Can I taste before committing?
Yes. Start with the $40 sample pack and dial it in on your own machine before you change anything.
Taste the difference first
Grab a sample pack, dial it in on your own machine, and see if it's time to switch.
Get the $40 sample packReady for the full setup? Build your supply deal.
