Shipping policy

Shipping policy

Processing. Orders are packed and dispatched within 24 hours of your order confirmation, Monday to Friday, excluding public holidays. We roast to order where we can, so an order placed after our Friday cut-off may ship the following Monday. You will receive a dispatch notification with a tracking number.

Australian delivery. We ship Australia-wide using Australia Post or a national courier. Standard delivery is 2 to 5 business days depending on your location. Delivery times are estimates, not guarantees, and we are not responsible for carrier delays, but we will help you track and resolve any delayed parcel.

Shipping rates. Shipping is free on orders over $80. Orders of $80 or under are charged a flat $10. Equipment in our Coffee Machines range is excluded: freight on equipment is quoted after you order and before payment is taken. See our Equipment Terms.

Delivery hours and authority to leave. Deliveries are made from 8am to 6pm, Monday to Friday. If you select authority to leave at checkout or instruct the carrier to leave the parcel, risk passes to you when the parcel is left as instructed and we cannot replace parcels that go missing afterwards. If you do not give authority to leave and nobody is available, the carrier will leave a card or take the parcel to a collection point.

Address errors. Please check your address at checkout. Parcels returned because the address was wrong or incomplete will be reshipped at your cost, or refunded less the original shipping cost and any return-to-sender fee.

Local pickup. Select free local pickup at checkout and collect from 18 Weston Road, Hurstville NSW 2220. Orders are ready within 12 hours on business days and we will text or email you when yours is ready. Please bring your order confirmation. Pickup orders not collected within 14 days may be cancelled and refunded less a $10 handling fee. Opening days and hours are on our Google Business Profile.

PO Boxes and parcel lockers. Coffee and small items can ship to a PO Box or parcel locker where Australia Post delivers. Equipment cannot.

International. We do not ship outside Australia.

Tracking your order. Tracking is available within 24 hours of dispatch. If your order has not arrived within 2 business days of the estimated delivery date, email contact@kingcarloscoffee.com.au with your name and order number and we will investigate with the carrier.

Damaged in transit. If your order arrives damaged, email us within 2 business days with your order number and a photo. We will replace or refund as required under the Australian Consumer Law. Keeping the packaging helps us claim against the carrier.

Returns and refunds. See our Refund policy.

Equipment. Coffee machines, grinders, presses and other bulky items are supplied under our Equipment Terms, which cover freight quotes, delivery requirements, returns and warranty.

Questions: contact@kingcarloscoffee.com.au or (02) 9580 1300.