There are many types of coffee beans, each with its unique flavour profile. Understanding the different types of coffee beans can help you choose the perfect roast for your next cup of coffee.

Is there room in your café?This could be a good opportunity to host trivia nights, live music, book clubs or other events. Publicise your event on social media, put a poster up and get your...

There are literally hundreds of loyalty apps now in the marketplace and tons of rewards program apps that can integrate with your POS system. I’ll go over a couple of goodies that have stood the...

Last week we spoke about assuming the sale and product language, using cup size as an example. This week we will go over my personal favourite ‘the nod’.‘The nod’:There is something special about ‘the nod’.That...

Over the next two weeks go through two simple up selling techniques and two suggestive selling techniques that you can implement into your café business today. I have literally seen cafés transform their business upwards...

Yes, working in the hospitality industry, believe it or not, is a sales job.If you have a team who simply takes orders from customers and not salespeople, you really need to think about people you’re recruiting...

There are many factors to consider when selecting the types of coffee beans you want to brew. Thousands of different coffees are on the market, and no two are exactly alike.

I can’t tell you how many cafés I consultant with that don’t understand the business they operate. If you own a café you are not in the coffee business, you’re in the retail business; and...

An exploration of the ideal that specialty coffee is (and can be) a truly affordable luxury, but that can be pushed too far by unfair comparisons and unscrupulous marketing ploys